Spare Parts and Warranties Officer

Location: Laverton
 
Why Join Us?

• Supportive and collaborative team
• Career growth opportunities
• Full-time, stable role

 
We’re looking for a Spare Parts and Warranties Officer to manage warranty claims, spare parts orders, and customer inquiries. You'll work closely with customers, technicians, and internal teams to ensure efficient service and accurate record-keeping.

They provide excellent customer service and assist customers identify, problem solve, and troubleshoot warranty issues as well as requesting and ordering parts when required.
Additionally, the spare parts and warranty officer will maintain accurate records and reports within our systems. Liaising with Client sales team for updates on timeframes is also a large part of the spare parts and warranty officer’s role.

 
Key Responsibilities:

• Provide customer support and troubleshoot warranty issues
• Coordinate technicians for repair work
• Manage parts orders and supplier communication
• Requesting information from suppliers
• Raising and sending purchase orders
• Maintain accurate records and reports

 
About You:

• Strong customer service and problem-solving skills
• Ability to work under pressure and manage multiple tasks
• Excellent communication and organisation skills

 
Join our team in Laverton and be part of a fast-paced, customer-focused environment. Apply now!




At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.