Site Assistant

• Great opportunity to be crucial part of dynamic team!
• 12-month ongoing casual contract 
• Based on site in the Southbank Head Office

Our client is the largest chemical producer in the world. They thoughtfully combine economic success with environmental protection and social responsibility. The organisation has actively operated in Australia for over 100 years. They successfully serve key industries in the agriculture, coatings, manufacturing, and mining sectors. And they have created a great place to work where people truly are their greatest assets.

About the Role:
As a Site Assistant, you'll be at the heart of our operations, providing essential IT administrative support to the wider company. This multifaceted role involves establishing communication channels between internal users and service desk counterparts. We're looking for someone with exceptional customer service skills and a keen interest in IT. Don't worry if you're not an IT expert - training will be provided to the successful applicant.

Key Responsibilities:

• Serve as the primary point of contact for local IT services, guiding and assisting internal users.
• Resolve technical issues efficiently through problem-solving and escalation procedures.
• Collaborate with internal stakeholders on campaigns, projects, and ad hoc requests.
• Assist in onboarding and off-boarding processes for ANZ employees.
• Support network, inventory, and telco operations with guidance from the wider team.
• Liaise with external IT vendors as needed to meet project requirements.
• Contribute to local digital initiatives and facilitate upskill sessions for employees.
• Provide guidance on utilizing Digital Workspace tools and simplify complex technologies for user comprehension.
• Coordinate activities with internal stakeholders and external providers for various projects.
• Maintain IT inventory records and documentation.
• Ensure timely resolution of technical issues and escalations.
• Conduct weekly reviews of incidents within ANZ BASF group companies.

Key Requirements:

• Tertiary qualification in IT/Digital Services or related field.
• Minimum 1 year of experience in a customer-focused position.
• General knowledge of ICT processes and Microsoft suite products.
• Familiarity with ERP systems; experience with SAP S4 is highly desirable but not essential.

This role is perfect for a customer service professional interested in IT support. We're seeking a people-oriented individual who excels in communication with key stakeholders and enjoys building relationships. Don't miss this opportunity - IT training will be provided to the successful candidate! Apply now to be part of our dynamic team.

Chandler Macleod is an Equal Opportunity Employer. We encourage applications from all candidates who believe their qualifications, skills and experience fits the job requirements. Please note that only successful applicants will be contacted directly by the Chandler Macleod Consultant. Unsuccessful applicants will be provided updates via system-generated messaging.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion