Learner Information Coordinator

Primary purpose of the role

The role provides an extensive range of administrative services to support Learner based administration and draws from the Learning and Development branch knowledge to support the various programs of work while supporting the delivery of business operations. The role is essential in ensuring all learning records are updated per the branch’s obligations as a Registered Training Organisation (RTO).
 
Key accountabilities

• Maintain multiple learning systems ensuring compliance with regulatory and legislative requirements.
• Ensure all learning records in the appropriate Student Management Systems are accurately finalised to ensure our obligations are met as a Registered Training Organisation (RTO).
• Update and maintain the accuracy of learning records and databases, follow up appropriately and ensure that all information is accurate, stored correctly and accessible.
• Escalate and redirect learning records compliance issues as required.
• Respond to and resolve complex request for learning records and ensure the provision of accurate information.
• Collect, analyse, process, and prepare distribution reports that enable the RTO to process funding according to the Agency policies.

• Demonstrated understanding of the regulatory requirements of record-keeping within a Public Service environment.
• Demonstrated knowledge and understanding of Registered Training Organisation record keeping requirements.
• Working knowledge of State funding contracts (Smart Skilled).
• Working knowledge of Vocational Education and Training standards.