Disability Case Manager

About the company

Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a number of Disability Case Managers to join their busy team for a 6-month temporary assignment with potential for further extension.


About the role

As a Disability Case Manager, you will support the experience of current and prospective clients by resolving applications for review in a timely and consistent manner. In addition, your key duties are as follow:

• Undertake end to end case management activities, subject to appropriate line manager input and oversight.
• Resolve matters through case management of AAT applications 
• Obtain necessary information and advice to effectively resolve AAT matters.
• Apply alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
• Attend Case Conferences, Conciliations and Hearings conducted by the AAT.
• Prepare documents detailing resolution options and outcomes at Case Management meetings.
• Maintain electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.

• Previous experience in a Case Management role, ideally within disability sector 
• Background in Individual Case Management of matters involving risk and vulnerable participants.
• Experienced in interpreting information and legislation to reach an agreed resolution
• Strong decision making skills and the ability to justify decision based on evidence
• Knowledge of the NDIS and supports for people with disability
• Ability to work in a high paced team, managing multiple tasks at hand.
• High attention to detail and good administrative skills.
• Effective planning, scheduling, prioritisation, and time management skills

• 6-month temporary assignment with potential to extend
• Full-time hours, Monday to Friday
• $60.26 per hour + super
• Immediate start pending clearances
• Multiple locations available:
  • Geelong, Melbourne, Perth, Canberra, Adelaide, Sydney, Parramatta, Brisbane