Contact Officer (ACT & Wagga Wagga)

Our Federal Government client is looking for multiple Contact Officers

Location: Canberra, ACT

Employment: MAX TERM, 5 months renewable contract

Security requirements: Ability to obtain a Baseline clearance What you will do  

• provide inbound and outbound telephony support to applicants, their nominees and other callers to the relevant 1800 number 

• apply the client schemes' relevant policies, procedures and guidelines to all interactions  

• under limited direction, be accountable for organising workflow and escalating risks and issues when needed 

• develop and maintain relationships with internal and external stakeholders to progress outcomes for applicants  

• resolve routine and non-routine enquiries, where necessary collaborating with other teams within the Scheme to resolve complaints or systemic issues 

• assist callers to navigate and access a range of client's services

• contribute new ideas, including the identification of efficiency improvements for service delivery 

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can email Isaac.Benjamin@chandlermacleod.com for further discussion. 

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion