APS5 Case Coordinator - Application processing (ACT, Hobart, Wollongong)

Our Federal Government client is looking for multiple Case Coordinators

Location: Canberra, ACT

Employment: MAX TERM, 5 months renewable contract

Security requirement: Ability to obtain a Baseline Security Clearance

What you will do -
 

• communicate effectively and sensitively with applicants, nominees and support services of the client's scheme

• self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high-risk environment, 

• apply the relevant policies, procedures and guidelines to: 

• check the application is valid 

• conduct detailed research and analysis to correctly identify participating institution/s 

• collects information from applicants 

• assess the application and any supporting documentation 

• provide a recommendation on Scheme eligibility 

• work as a case coordinator for an applicant 

• communicate with applicants, nominees  

• keep accurate and comprehensive records (including report writing, case notes, and official records) 

• advise applicants on relevant legislation, policy, procedures and payments. 

• resolve applicant enquiries 

• provide quality control and quality assurance on applications for redress and check the work quality of others 

• demonstrates empathy and understanding and communicates effectively in a trauma informed way 

• resilience, persistent, result-orientated and accountable for decisions and actions 

• research and make decisions based on subject matter knowledge and judgement 

• manage time and organise work against performance expectations 

• communicate messages in a clear, concise and articulate way 

• high level of accuracy and attention to detail in reading, writing and talking about applications and how they are processed 

• ability to work collaboratively to manage high workload in a sensitive environment 

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can email Isaac.Benjamin@chandlermacleod.com for further discussion.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion