Admin / Receptionist

About the company

Government agency tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking an Admin / Receptionist to join their busy team for a 12-months temporary assignment.


About the role

As an Admin / Receptionist, you will be providing counter/reception support for the local office including enquiries in the self-help kiosks and online support. In addition, your key duties are as follow:

• Manage and resolve matters by actioning planning tasks
• Resolve customer enquiries, provide information and/or referring customers to appropriate government or community services.
• Manage the team shared email inbox, appointments and telephone enquiries. 
• Coordinate appointments with the use of Agency office facilities and ensuring facilities are accessible for participants. 
• Undertake research and investigation activities and prepare associated reports and correspondence. 
• Undertake a range of data entry activities and ensure follow up is completed.  
• Receive and record complaints and other feedback 

• Previous experience in an Administration, Reception, or similar role
• Intermediate to advanced proficiency in using MS Office Suite
• Excellent stakeholder management and customer service skills
• Ability to handle multiple tasks with competing priorities
• High attention to detail 

• 12-months casual temporary assignment
• ASAP start date pending clearances
• Full-time hours, Monday to Friday
• $37.36 per hour + super
• Armadale, WA location