April 23, 2020

​Soft skills are often the most underrated or unmentioned skills that people possess. Things such as teamwork, clear communication, listening, and more are skills we learn not only at work but throughout life. And whilst technical skills are important within particular roles, soft skills are important in literally every single job you could possibly think of.


Here are some of our top soft skills and how you may be able to work on them to enhance your chances of success at work! These are in no particular order, purposefully, as some skills may be more important to your job than others.


Logical discussion


Many workplaces will involve discussions about what to do. These could simply be brainstorms or they could be more pressing issues that require a decision to me made or a disagreement to be resolved. Logical discussion is necessary to allow yourself to be part of the conversation without letting your emotions rule your input. By letting emotion rule, you may end up with more conflict, missing out on other ideas and potentially no real resolution. If there is a resolution that you disagree with on an emotional level, logic should help you see at least why that decision was made and let you get on with your work, rather than stewing over something that is annoying you.


Now, emotions aren’t bad, and they should be considered but they should not always be the foundation of decision making or serious discussions. A great way to keep logical is to count to 5 or 10 seconds in your mind if you feel eager to respond in anger or frustration. Methodically think about your position and arguments and why you think that way. If it all makes clear sense, go on and share your thoughts!


Transparent communication

I’m sure you’ve heard it before, that communication is key. And it really is. Effective communication can help in business relationships tremendously. It can help create excellent morale if leadership transparently communicates to all staff so that everyone feels included and valued. It can help you individually, to learn more and to improve your skills and work ethic. If you ever find yourself unsure of a task, be open and ask a question. If you ever feel out of the loop and would like to be informed about something, ask the question respectfully. If you have some information that could be helpful or potentially detrimental to someone else, share that information thoughtfully. If you think someone is doing a great job, let them know. If someone is struggling or appears to have performance issues, ask them what’s going on.


Great communication is grounded by being honest and thoughtful. It will help you be successful through gaining trust and respect. Great communication skills are often admired and appreciated as they often reflect someone who has interest in others and is not just out for themselves.


Teamwork

At some point in your career you will likely have to work with others or within a team. It’s important not to have a ‘lone wolf’ mentality at work to avoid unnecessary conflict! There are times where you will need help or other people will need you. Often, there are better results when working together. Not only can more be done in less time, but teamwork also encourages fresh ideas and approaches. Teamwork isn’t always easy, especially for people who work at different paces or have different standard qualities of work, however, by working on other soft skills mentioned in this article you will discover the right harmony within your team.


Listening

Listening is a helpful skill that enhances our communication. By truly listening to others we are able to process other people’s needs and come up with the best solutions for them. We can also understand how people prefer to communicate and begin to explain things in terms they will fully comprehend. Listening carefully seems like an easy skill but it requires some mindfulness. Don’t listen to respond, just listen to what the person is saying and be present in the moment. If this means your response is a little delayed, that’s fine, because it will be a much more considered reply.


Self-motivation

Self-motivation is super beneficial, especially in changing times when working remotely is becoming more prevalent. Or as teams become spread out across different states and even countries. As individuals we need to be self-starters who know exactly what it is that sparks action and motivation within ourselves. Otherwise you might fall behind on work which would cause stress and lower standards of work. The trick is to find out what works for you, whether that be a strict routine or a unique motivator.


Personal responsibility

Personal responsibility is the best thing for self-improvement and self-respect. Firstly, owning your responsibility is a helpful self-starter. Secondly, if any mistakes are made, you will be able to easily identify your errors and avoid them in future. You will also be able to own up and take responsibility for your actions which others will respect, and you will personally grow from. Self-reflection and letting go of perfectionism can help with taking personal responsibility.


Problem solving

Problem solving is something we will all need to do at some point! Problem solving takes some logical thinking and thinking outside of the box. It’s important to be innovative and to think about all the possible options. If you are struggling with problem solving it can help to take a break, a short walk, or having a conversation with a friend. It can also help to use teamwork and logical discussion to solve problems and avoid taking on all the difficulties yourself.


Leadership

The skill to lead and take control when necessary is not something everyone thinks they are capable of. But you definitely are, it can just take some time and self-confidence to learn. Being a strong leader can help guide people in uncertain times, it can also help motivate and get the best work from people. Being a leader is an important role and one that is vital to the morale and culture of workplaces and teams. Leadership can come naturally to some, but it always takes time and experience to build a strong leader.


Self & other awareness

Would you consider yourself an observant person? Can you read a room? Do you know when spirits need to be lifted or if you aren’t allowing other people to speak? Are you aware when your requests are in a short time limit or if they are communicated clearly? Do you appreciate the hard work of others? Are you wondering why I’m asking a bunch of questions?


Self-awareness and awareness of others including their behaviors and emotions is all about asking questions and realizing our own capabilities and how we can impact ourselves and each other.


Compassion

Compassion may not be the most obvious soft skill to have, but it can help in more ways than one. Most importantly, it will allow you to see things from other people’s perspectives which is great for conflict resolution, problem solving, leadership, communication, listening, teamwork and decision making. It also helps to have compassion for yourself, in times of personal error, or other difficult times that are out of your control, it’s important not to give yourself too much of a hard time and to allow yourself some space and time for improvement. Compassion is important to bring a human element to all business dealings and remember you are always dealing with real people who all have their own story.

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The issue of modern slavery has gained significant attention worldwide, and Australia is no exception. As a recruitment agency dedicated to ethical practices , Chandler Macleod is proactive in our responsibility in combating this grave violation of human rights. Our active policies against modern slavery reflect our commitment to creating a fair and just workforce for all. What is Modern Slavery? Modern slavery encompasses a range of exploitative practices, including human trafficking, forced labour, and debt bondage. It affects millions of individuals globally, stripping them of their freedom and dignity. In Australia, it is estimated that tens of thousands of people are trapped in conditions of modern slavery, often hidden in plain sight in various industries, including agriculture, hospitality, and construction. Key Forms of Modern Slavery: Human Trafficking : The illegal movement of people, typically for forced labour or sexual exploitation. Forced Labour: Situations where individuals are coerced to work against their will, often under threats or deception. Debt Bondage: When a person is forced to work to pay off a debt, with conditions that often make it impossible to repay. Recognising the Signs of Modern Slavery Awareness is crucial in the fight against modern slavery. Here are some signs that may indicate the presence of modern slavery in the workplace: Lack of Freedom : Workers who cannot leave their jobs or are not free to make their own choices. Deceptive Recruitment Practices : Promises made during the hiring process that are not fulfilled, such as job roles, pay, or working conditions. Poor Working Conditions : Unsafe environments, excessive hours, and inadequate compensation. Isolation : Workers who are kept away from the public or their families, limiting their ability to seek help. Fear of Authority : Individuals who are afraid to speak out about their situation due to threats from employers or lack of legal rights. Why Prevention is Important Protecting Human Rights : Every individual deserves to work in an environment that respects their rights and dignity. By preventing modern slavery, we uphold fundamental human rights and promote social justice. Promoting Fair Labour Practices : Preventing exploitation ensures that all workers are treated fairly and receive the compensation they deserve. This fosters a more equitable labour market. Enhancing Business Reputation : Companies that actively combat modern slavery improve their brand image and attract ethically conscious consumers and clients. This not only benefits the business but also contributes to a more sustainable economy. Legal Compliance : Australia’s Modern Slavery Act 2018 requires businesses to report on how they mitigate the risk of modern slavery in their operations and supply chains. Non-compliance can lead to legal repercussions and damage to reputation. Our Commitment to Ethical Recruitment At Chandler Macleod, we take a proactive stance against modern slavery. Our policies include: Thorough Vetting Processes: We ensure that all employers and job placements are scrutinised for compliance with labour laws and ethical standards. Training and Awareness : Our staff receives regular training on identifying signs of modern slavery and understanding the legal framework surrounding it. Support for Workers : We provide resources and support for workers who may be at risk or have experienced exploitation, helping them access legal aid and counselling services. Transparency : We are committed to transparency in our operations, working to create an open dialogue about the importance of ethical practices in recruitment. Modern slavery is a pressing issue that requires collective action from all sectors of society, including recruitment agencies. By recognising the signs, understanding the importance of prevention, and actively implementing policies against modern slavery, we can contribute to a more just and equitable workforce. Together, we can make a significant impact in the fight against this human rights violation, ensuring that all individuals can work in dignity and safety.
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Workplace bullying or harassment Toxic behaviours, including bullying and harassment , can lead to severe emotional distress, anxiety, and depression. Lack of support Employees who do not receive adequate managerial or peer support may feel isolated, which can compound feelings of stress or inadequacy. Unclear job roles or expectations Ambiguity in responsibilities can cause confusion and frustration, creating unnecessary pressure for employees. Poor work-life balance Long hours and an inability to manage work and personal responsibilities often result in chronic stress and diminished well-being. These hazards can significantly impact not only individual mental health but also overall workplace productivity, morale, and culture. Left unchecked, they can lead to high absenteeism, turnover, reduced engagement, and even workplace injuries. Why is Identifying Psychosocial Hazards Important? The first step in mitigating psychosocial hazards is to identify them. Just like any other risk in the workplace, being aware of potential hazards allows employers to proactively manage them. Effective identification often involves: 1. Regular assessments and surveys Use employee feedback to understand their stressors, workload concerns, or interpersonal challenges. 2. Open communication channels Encouraging employees to speak up about any issues they face helps in identifying hazards before they escalate. 3. Training and awareness Equipping managers and employees with the skills to recognise the signs of psychosocial risks is essential to early intervention. When psychosocial hazards go unnoticed or ignored, they create a breeding ground for mental health issues like anxiety, depression, and burnout. Identifying these hazards early not only reduces risks but also signals to employees that their well-being is a priority. Mitigating Psychosocial Hazards: A Key to Psychological Safety Once hazards are identified, the focus shifts to mitigation—putting measures in place to address and reduce these risks. Mitigating psychosocial hazards is not just about removing negative influences; it’s about fostering an environment where employees feel psychologically safe. Psychological safety refers to the belief that one can express ideas, concerns, or mistakes without fear of negative consequences. In workplaces where psychological safety is present, employees feel valued, supported, and empowered to be themselves. To create this, employers can: Promote a positive workplace culture Encourage respect, inclusivity, and open dialogue. A healthy culture discourages toxic behaviours like bullying and harassment. Ensure manageable workloads Review workloads regularly to ensure they are realistic and achievable, helping to reduce unnecessary stress. 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In recent years, pop psychology and therapy speak have permeated casual conversation, social media, and workplace culture, reshaping how we communicate and address mental health. Terms like 'emotional intelligence’, 'boundaries’, ‘trauma', and ‘trigger warning' have become commonplace, often used without a full understanding of their implications. While these concepts can foster greater awareness and empathy among teams, their casual application—including using labels like 'narcissist', 'OCD', or 'psychopath' —can lead to misunderstanding and stigmatisation, oversimplifying complex psychological issues. This article examines the multifaceted impact of pop psychology on workplace dynamics, highlighting both its potential benefits and the risks associated with misusing language that describes genuine psychological challenges. The Allure of Therapy Speak There’s no denying the allure of therapy speak in today’s workplace. Who wouldn’t want to feel empowered by terms that validate our emotional experiences? Buzzwords like 'emotional intelligence', 'boundaries', and 'trigger warnings' can spark vital discussions about mental health and team dynamics. For instance, talking about 'emotional intelligence' can enhance collaboration and understanding among colleagues. However, when we use these terms without context or accuracy, we risk diluting their meanings. Take the phrase "I’m so OCD" that people often use to describe being picky about something trivial. This casual misuse overlooks the real complexities of a diagnosis of Obsessive Compulsive Disorder and can contribute to misunderstanding and stigma around the condition. Instead of facilitating open dialogue, such phrases can create barriers, where meaningful conversations about mental health are overshadowed by the fear of mislabeling or misunderstanding. Navigating the nuances of pop psychology requires us to foster an environment that encourages authentic conversations while being mindful of our language. By aiming for accuracy and context, we can ensure that discussions about mental health remain impactful and constructive, ultimately enriching workplace culture and team dynamics. Is My Boss a Psychopath? Let’s dive into a more provocative area: the casual labeling of colleagues. Ever heard someone exclaim, “My manager is such a psychopath” while describing a particularly ruthless decision? While it might make for a catchy headline, let’s take a moment to reflect. According to research, only about 1% of the general population is diagnosed with psychopathy. Most of us have encountered challenging personalities and while many of these traits may be consistent with those of someone with psychopathy, there is long way from that to jumping to clinical conclusions. Using psychological labels casually not only risks misunderstanding but can also stigmatise legitimate mental health conditions. Labeling someone as a 'narcissist' or a 'psychopath' can undermine the seriousness of these diagnoses and the individuals who truly live with them. It’s crucial to remember that while some traits might be problematic, they do not necessarily indicate a clinical disorder. The Problem with Oversimplification Another concern is the oversimplification of complex psychological concepts. Therapy speak often simplifies nuanced human behaviors into catchy phrases, which can lead to misunderstandings. For example, while 'emotional labor' is a legitimate concept that describes the effort put into managing feelings in the workplace, it can be misused to dismiss legitimate concerns about workload or job expectations. When we say someone is engaging in 'emotional labor', are we acknowledging their effort, or are we using it as a catch-all excuse to overlook systemic issues in the workplace? By reducing rich psychological discussions to buzzwords, we risk losing the depth and complexity of human experience. Finding the Balance So, how can we strike a balance between fostering a culture of awareness and avoiding the pitfalls of pop psychology? Here are a few strategies: Educate and Train: Organisations should provide training on mental health and emotional intelligence, ensuring that employees understand the terms being used and can engage in meaningful conversations. Promote Authentic Conversations: Encourage open discussions about feelings and workplace dynamics without the need for jargon. Authenticity often resonates more than trendy terminology. Encourage Professional Support: Remind employees that while it’s great to discuss mental health, professional help should be sought for serious issues. Destigmatising therapy and counseling can empower individuals to take the necessary steps for their well-being. Be Mindful of Language: Encourage the use of clear, precise language rather than buzzwords. If someone is struggling with a particular issue, help them articulate it without resorting to labels that may misrepresent their situation. Mind the Gap The rise of pop psychology and therapy speak in the workplace has undoubtedly opened doors for discussing mental health, but it also presents challenges that we must navigate thoughtfully. As we embrace these concepts, let’s do so with a critical eye, ensuring we foster understanding rather than confusion. Ultimately, it’s about creating a work environment where people feel safe to express their thoughts and emotions without the fear of being misunderstood. After all, the goal isn’t just to be on trend; it’s to truly support each other in the complexities of our professional lives. So, the next time you hear a buzzword or label floating around the office, pause and ask yourself: are we facilitating understanding, or are we simply adding to the noise?  Reach out to Chandler Macleod today to learn how we can support your leaders and workforce to develop emotional intelligence and cultivate a more inclusive and dynamic environment . Together, we can transform your workplace into a space where authentic conversations thrive, and every team member feels valued. Contact us to start your journey toward a healthier, more collaborative workplace.
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