Customer Service Officer

Join a leading global company in Auburn as a Customer service officer!

Are you an experienced customer service representative looking to advance your career with a global company? We have an exciting opportunity for you to become a key part of our growing team in Auburn!

As a customer service officer, you'll play an essential role in guiding our clients through their journey. You'll be the friendly voice on the phone, the helpful response to an email and the key link between departments to ensure everything runs smoothly.

What we offer;

• A full time permanent role with a forward thinking company
• Excellent opportunities for career progression
• A supportive and dynamic environment where your growth is encouraged

Key Responsibilities;

• Handling over 30 phone calls per day, assisting customers with inquiries
• Responding promptly to emails and ensuring client satisfaction
• Using multiple systems to manage customer information efficiently
• Coordinating with warehouse staff to track deliveries
• Tracking devices
• Ensuring the replacement of products under warranty

What we're looking for;

• Previous administrative or customer service experience
• The ability to learn new systems quickly
• Strong written and verbal communication skills
• A personable and approachable demeanor
• The ability to work independently whilst being a team player

If you are motivated, enthusiastic and ready to take the next step in your career, we want to hear from you! Apply now to join a company that values your contributions.