Customer Experience Program Delivery Manager

Customer Experience Program Delivery Manager
Location: Brisbane CBD | WFH Options (Fridays)
Contract: 24 Months + Possible 12-Month Extension
Rate:$857 per day + super
 
We are looking for a Customer Experience Program Delivery Manager to lead the development and implementation of customer information initiatives that enhance accessibility and improve the end-to-end customer journey.
 
Key Responsibilities:

• Manage the identification, development, and delivery of customer information initiatives, including business case development.
• Oversee procurement and contract administration for consultancies to ensure best-practice solutions.
• Establish and facilitate governance frameworks to integrate initiatives into operations.
• Develop and maintain program schedules, reporting, and risk management frameworks.
• Analyze technical documents, reports, and data to recommend customer-focused strategies.
• Build and maintain relationships with internal and external stakeholders to support program success.

 
About You:

• Demonstrated experience in complex stakeholder engagement.
• Strong program management skills.
• Deep understanding of customer experience in public transport.
• Excel in problem-solving, strategic planning, and delivering high-quality outcomes.

This role offers an opportunity to make a meaningful impact on accessibility and customer experience across the Queensland Rail network.

We are interviewing immediately, so to be considered for this role APPLY NOW.


At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.