Australian Government Organisation

Flexible RPO services provided to one of the largest departments in the Australian Public Service

Background

Since 2007 Chandler Macleod has been engaged in flexible RPO services by one of the largest departments in the Australian Public Service (APS), employing approximately 20,000 staff in a wide variety of roles. Chandler Macleod have also provided MSP style delivery of contingent workforces during peak periods allowing the organisation to flex its capability to address fluctuating market demands. Recent permanent role demands have seen Chandler Macleod assisting with volume and project-based recruitment ranging from APS1 to SES roles across multiple divisions.

Solutions

Applications were configured and received through the department’s HireRoad eRecruit ATS. Chandler Macleod administered end-to-end processes involving:

Creation of job/program-specific microsites
Application screening
Online assessments
Telephone or video interviews
Fulfilment within 12-16 week timeframe

Many projects have included a separate diversity project to improve recruitment and retention of Aboriginal and Torres Strait Islander candidates as well as refugee/humanitarian recruitment for candidates with adverse backgrounds.

Recent projects with the department include 2024 Graduate and Australian Government HR Graduate recruitment, the recruitment of year 12 school leavers to assist candidates who are at the beginning of their careers, the bulk recruitment of SES level staff, as well as the recruitment and career mentoring and coaching of refugee/humanitarian candidates. Chandler Macleod have also introduced advanced assessment tools including virtual assessment centres as well as AI-driven assessments and CV screening.

Outcomes

As part of our long-term recruiting service provision, business and role requirements have varied along with changing key departmental stakeholders. Through a vast array of recruitment exercises, dedicated Chandler Macleod project managers and personnel have effectively consulted, embedded and executed best-practice recruitment and assessment solutions, identifying BestFit™ employees for the department.

Since the first project in 2007, Chandler Macleod’s processes for the organisation have seen:

Over 45,000 applications received and screened
Over 55,000 online psychometric assessments
Over 7,000 telephone and video interviews
10,000 candidates attending assessment centres and interviews

With over 60 years of experience in Human Resources services, Chandler Macleod’s specialist Graduate and Volume recruitment team relies on efficient processes and well-established systems to ensure a consistent application, screening, interview, assessment, and selection experience.

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Chandler Macleod acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.